Categories

Faq's

Is it safe to use my credit card?
Absolutely. We have taken every precaution to make your transactions secure. Our Internet site is built on the Miva (tm) shopping system which utilizes industry-standard security measures, including SSL (Secure Sockets Layer). Nevertheless, if you prefer, we also offer you the option of submitting your order by telephone or fax at the numbers below. All account information submitted to us is safely isolated from unauthorized Internet access.
 
Sales Tax
Sales tax will only apply to residents of the US State in which we are registered, but not to any other US state or the rest of the world.
 
How can I pay for my order?
We accept the main credit cards. We also accept checks and money orders. Orders paid by check will usually not be processed until the funds have been verified. If you are sending a check, please send it to the name and address given below.
 
How much will my shipping charges be?
During the order process, you will be given a list of different shipping methods from which you can pick the one that suits you. The total cost of goods and the cost of shipping as well as sales taxes if applicable are clearly displayed. Shipping days are calculated using business days. We do not ship items on Sat. or Sun. UPS also does not count the day the item is shipped as a day in transit. If you need an item rushed or by a specific date please contact us.

 

What if I need to return my order?
We will be happy to accept returns on most unused merchandise within 14 days of receipt. Unfortunately and without exception, we cannot accept returns on used or opened items - as we guarantee the purity, freshness, and authenticity of the products we sell.

 

If you need to return an unused or unopened item, simply send us a request to return the merchandise via email at customercare@michaelmarcus.com or phone us at 800.300.2561. We will proceed to give you a Return Authorization Number. Be sure to tell us which items you wish to return. When we approve your request we will notify you via email or on the phone and you will be issued a Return Authorization Number. Then you may send us the unopened, unused and in saleable condition merchandise, along with your Return Authorization Number. Once we receive your returned merchandise we will credit the original credit card used for purchase. Shipping costs are not refunded unless the return is from a Michael Marcus error. We ask that you specify the reason for your return in the email or phone call as we love to learn how to serve you better!

 

What if you don't have all of the items in stock?
If an item you ordered is out of stock, it will be back-ordered automatically (domestic orders only). For international orders, we will E-mail you of the missing items to confirm the balance of your order.

 

What is your policy on Privacy?
We do not sell, trade, or rent your personal information to others. We may choose to do so in the future with trustworthy third parties, but you can tell us not to by sending an e-mail message to the address below. Also, we may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will include no personally identifying information.

 

michaelmarcus
P.O.Box 671286
Dallas ,Texas 75367

Phone: 214 692 7002


Email: customercare@michaelmarcus.com