Categories

Faq's

Is it safe to use my credit card?
Absolutely. We have taken every precaution to make your transactions secure. Our Internet site is built on the Miva (tm) shopping system which utilizes industry-standard security measures, including SSL (Secure Sockets Layer). Nevertheless, if you prefer, we also offer you the option of submitting your order by telephone or fax at the numbers below. All account information submitted to us is safely isolated from unauthorized Internet access.
 
Sales Tax
Sales tax will only apply to residents of the US State in which we are registered, but not to any other US state or the rest of the world.
 
How can I pay for my order?
We accept the main credit cards. We also accept checks and money orders. Orders paid by check will usually not be processed until the funds have been verified. If you are sending a check, please send it to the name and address given below.
 
How much will my shipping charges be?
During the order process, you will be given a list of different shipping methods from which you can pick the one that suits you. The total cost of goods and the cost of shipping as well as sales taxes if applicable are clearly displayed. Shipping days are calculated using business days. We do not ship items on Sat. or Sun. UPS also does not count the day the item is shipped as a day in transit. If you need an item rushed or by a specific date please contact us.

 

What if I need to return my order?
We will be happy to accept returns on most unused merchandise within 14 days of receipt. Unfortunately and without exception, we cannot accept returns on used or opened items - as we guarantee the purity, freshness, and authenticity of the products we sell.

 

If you need to return an unused or unopened item, simply send us a request to return the merchandise via email at customercare@michaelmarcus.com or phone us at 800.300.2561. We will proceed to give you a Return Authorization Number. Be sure to tell us which items you wish to return. When we approve your request we will notify you via email or on the phone and you will be issued a Return Authorization Number. Then you may send us the unopened, unused and in saleable condition merchandise, along with your Return Authorization Number. Once we receive your returned merchandise we will credit the original credit card used for purchase. Shipping costs are not refunded unless the return is from a Michael Marcus error. We ask that you specify the reason for your return in the email or phone call as we love to learn how to serve you better!

 

What if you don't have all of the items in stock?
If an item you ordered is out of stock, it will be back-ordered automatically (domestic orders only). For international orders, we will E-mail you of the missing items to confirm the balance of your order.

 

What is your policy on Privacy?
We do not sell, trade, or rent your personal information to others. We may choose to do so in the future with trustworthy third parties, but you can tell us not to by sending an e-mail message to the address below. Also, we may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will include no personally identifying information.

Privacy Notice

This privacy notice discloses the privacy practices for www.michaelmarcus.com. This privacy notice applies solely to information collected by this website. It will notify you of the following:

  1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing 
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information 
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Security 
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 800-300-2561 or via email : customercare@michaelmarcus.com.

 

michaelmarcus
10455 N Central Expwy Suite 109
Dallas ,Texas 75231

Phone: 214 692 7002


Email: customercare@michaelmarcus.com