Michael Marcus GUARANTEE:
We guarantee the freshness and purity of all our products. We also guarantee that your order will arrive in safe and excellent condition. If for some reason, your order arrives broken or damaged, please contact us immediately (via phone or email) and we will make arrangements to remedy the situation. We must be notified within 24 hours of receipt of your order. Please have your order number handy.
Michael Marcus Return Policy:
We will be happy to accept returns on most unused merchandise within 14 days of receipt. Unfortunately and without exception, we cannot accept returns on used or opened items - as we guarantee the purity, freshness, and authenticity of the products we sell. In addition, we do not accept returns or exchanges for items bought at a trade or wholesale show.
If you need to return an unused or unopened item, simply send us a request to return the merchandise via email at firstname.lastname@example.org or phone us at 800.300.2561. We will proceed to give you a Return Authorization Number. Be sure to tell us which items you wish to return. When we approve your request we will notify you via email or on the phone and you will be issued a Return Authorization Number. Then you may send us the unopened, unused and in saleable condition merchandise, along with your Return Authorization Number. You will be responsible for all shipping costs to return the item. Once we receive your returned merchandise we will credit the original credit card used for purchase. Shipping costs are not refunded unless the return is from a Michael Marcus error. We ask that you specify the reason for your return in the email or phone call as we love to learn how to serve you better!
P.O. Box 671286
Dallas, Texas 75367
Phone: 214 692 7002
Fax: 214 696 3142